L1-10A.09 – Sales Ethics Listen to your customer’s needs & desires Design to meet the customer’s need Remember – One Size Does Not Fit...
L1-10A.08 – Sales Ethics Educate yourself about what you are selling Inform your customer of ALL contract details Respect the competition – sell your strengths not others...
L1-10A.07 – Courtesy Good customer service attracts & retains customers Treat the customer with respect – they are signing your check for that day...
L1-10A.06 – Employee Obligations to Customer You only get one chance to make a first impression for YOU and YOUR COMPANY Look the part – dress to the level of professional that you want to be seen as Be Prepared – have everything you need ready to...
L1-10A.05 – Employee Obligations To Employer Do your best! Promote customer satisfaction Promote company growth Work as a PROFESSIONAL...
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