L1-16A.03- Identify Training Objectives Decide which features to cover Proper training is a critical part of good customer service Get it right -return visits are costly Confirm who all the actual users...
L1-16A.02- Ask Questions Ask questions of users to determine: What they know about the system Past experience with similar systems existing Who will set up or program the system Who will do periodic...
L1-16A.01- Review User Documentation (Manuals & Instructions) To properly demonstrate the operation of a system you need to be an expert in how it operates Read the instruction manual Run through the system until you are...
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